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Which forms of payment do you accept?
We accept Bitcoin payment which is the most secured and anonymous form of payment. We also accept Direct Bank Transfer and Western Union payment though this can extend your processing time by 1-2 days.
How long does it take for orders to ship?
For over-the-counter orders: 1-2 business days.
For prescription orders: 1-3 business days, though this time may vary depending on how quickly we hear back from your prescriber.
Insulin and refrigerated drugs are only shipped Monday – Thursday via UPS Next Day Air to ensure a timely, temperature-controlled delivery.
Do you ship internationally?
As a licensed U.S. pharmacy, we can only ship within the United States and to some selected territories/countries.
How long will it take to receive my prescriptions by mail?
After we receive your prescription and verify the information, please allow 14-28 days to receive your medications from our pharmacy. We also have an Express Ship option which will have the medication to your door within 7-14 days.
What happens if my package is lost or damaged during delivery?
All of our packages are covered against damage or loss. If a product is lost or damaged we will reship it to you free of charge. Please feel free to contact us if you do not receive your prescriptions within 14 days of sending your prescription.
Does your online pharmacy accept US insurance coverage as type of payment?
We do not accept US insurance coverage as payment. However, we do send you an official receipt with your purchase which you may be able to send to your insurance company for reimbursement.
What is your return policy on prescription drugs and medications?
By Law there are no returns of prescription drugs and medications under any circumstances. British Columbia College of Pharmacists regulation states that once a medication has left the pharmacy, it cannot be returned for any reason-Bylaw 5 (33.1)
Is there a difference between initially ordering my prescription and refilling my prescription?
When refilling a prescription we do not require any additional information other than the medication you want refilled. If there has been a change to your personal information, such as your address, then you will need to update us. We also do not require a prescription when refilling a medication, as long as you are getting the refill within one year of the original prescription. We will notify you if the original prescription has expired; in this case you will need to send us a new prescription which can again be used for a year.
Can I order by phone?
You can place most of your order by phone, however we must always receive a prescription for your medications before we can process and ship your order. You may place a refill order by phone.
How much prescription medication can I order from your online pharmacy at one time?
By Law, you are allowed to order up to a 3 month or 90 days supply. However, there are no restrictions on the number of prescriptions you can order from our online pharmacy. This means that you are allowed to order multiple drugs, but for each drug you can not order more than a 90 days supply. Our doctor writes a prescription for a three months supply and will co-sign your doctor’s prescription for up to a year.
What courier do you use to mail my medications?
We use UPS/DHL/FEDEX/TNT. The service is Xpresspost USA Shipping Service. After almost a decade of experience we have found this service to be the most reliable and able to deliver in a timely manner. For tracking information please feel free to contact us.
What guarantee do you offer that I will receive my order?
As long as you have provided the correct delivery address, if your order does not arrive at all we will offer to re-ship or apply a credit for the full amount to your credit card, whichever you choose.
I have an email address, why do I not get emails (receipts) from FMT MEDICAL GMBH?
In some cases, your email provider may mistakenly hide messages from FMT MEDICAL GMBH. You can correct this by adding FMT MEDICAL GMBH to your Safe Senders list.
Will you accept my insurance?
Unfortunately no. We operate outside United States and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.
What currency are the prices listed on FMT MEDICAL GMBH?
All prices appearing on the website are quoted in United States Dollars (USD), but if you want you can check the price of the medication in the following currencies as well, GBP, Canadian Dollar & Euros but the transaction will only be processed in (USD).
Why is the price different from the last time that I ordered ?
The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time
How do i know if my order is being processed ?
You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.
Why are generic drugs less expensive?
New brand name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand name drug to recover the costs of developing the drug, which also includes research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand name drug.
How are generic medicines sold for so cheap?
The reduced cost of generic medicines being sold is attributed to the way that it is manufactured. Companies that specialize in manufacturing generic medicines do not have to invest in any research and development or pay for advertising and marketing. Their sole purpose is to create and produce generic medicines for brand names that already have their name out there and do not need more marketing to be done.
Will you ship any prescription drugs ?
We do not ship tranquilizers or opiate-containing drugs. We reserve the right to refuse to dispense orders for drugs where we are concerned at the potential for abuse.